Built for FQHC care operations

Turn every eligible patient into accountable monthly care.

IHA Care gives FQHCs one operating layer to identify opportunity, organize monthly work, supervise exceptions, and prepare review-ready evidence—without replacing the EHR or transferring practice authority.

2-minute assessmentNo patient dataImmediate implementation path

IHA Care · Operations command

Live workflow

Monday · monthly care cycle

Good morning, operations team.

Panel assessed
5,000
Candidates
1,142
Evidence ready
96%

Prioritized work

17 open

Care due

12 patients

Today

Clinical review

3 exceptions

2h

Ready for billing

28 packets

Ready
Supervision

4

Exceptions routed to named owners

No unowned alerts
Review-ready evidence is visible before billing

Works beside your EHR

No replacement project

APCM is not time-threshold billed

All requirements still apply

Flexible staffing

Your team or IHA navigators

Practice keeps authority

Clinical, coding, and claims

Interactive calculator

Estimate the opportunity in your panel.

Adjust the assumptions to build a planning estimate. Eligibility, service requirements, documentation, and rates must still be validated patient by patient; the practice’s billing team makes the final determination.

Interactive planning tool

Practice opportunity calculator

Start with three practice-level numbers. The result estimates only the additional patients between current and target enrollment—not revenue from patients already enrolled.

Incremental estimate

Illustrative annual gross from the enrollment gap

$614,730

$51,227 per month

Modeled only for the increase from 4% current enrollment to 25% target enrollment.

Modeled eligible panel
3,350
Incremental patient gap
704

67% chronic-condition share

30% dual-eligible / QMB proxy

Uses practice-level assumptions only. No patient information is requested or needed.

Your practice

3 inputs
%
%

Planning estimate only—not a reimbursement forecast. Eligibility, documentation, billability, and rates require patient-level review by the practice.

Implementation decision

Choose how the program runs.

Compare the operating model—not just the gross reimbursement estimate. You can refine staffing and rate assumptions below.

Incremental gross annual
$614,730
Staffing expense
$375,000/ yr
Incremental contribution after modeled cost
$239,730
Care-management capacity
5 modeled FTEs
Assumptions and exclusions

FTE need is a planning estimate and may be met with existing or new staff. Actual capacity varies with acuity, workflow, supervision, and program requirements.

This is not practice net income. It excludes implementation, supervision, RCM and denial effects, overhead, patient cost sharing, payer variation, and uncollected amounts.

Your FQHC retains clinical supervision, the EHR, coding, claims submission, and final compliance authority.

Build my implementation plan
Refine the modelStrategy, QMB share, staffing, fee and code assumptions

Care model

APCM-first is the default because it organizes eligible care around monthly service requirements rather than a minutes-first workflow.

The model assigns G0557 to the non-QMB share and G0558 to the QMB share as planning assumptions. The practice must validate eligibility and tier selection.

%

Staffing assumptions

Refine the capacity and cost assumptions behind the practice-team model.

Detailed model output

Published rates and internal planning assumptions are shown separately. Billing authority and final coding remain with the practice.

Illustrative incremental contribution after staffing

$239,730/ year

G0558 · APCM

Dual-eligible / QMB share

Patients
211
Rate / mo
$117.24
Annual
$296,922

G0557 · APCM

2+ chronic, non-dual

Patients
492
Rate / mo
$53.78
Annual
$317,808
Incremental gross annual
$614,730
Care-team FTEs
5
Staffing / yr
$375,000

APCM inputs use CMS CY 2026 national non-facility rates: G0557 $53.78 and G0558 $117.24. Actual payment, eligibility and cost sharing vary and must be validated. See the CMS FQHC/RHC payment-rate source. The optional CCM-first view uses an internal illustrative $78 planning blend—not a single CMS rate and not an assertion that services may be billed together. The model assumes 67% of Medicare beneficiaries have 2+ chronic conditions (CMS chartbook estimate). QMB protections, service requirements, documentation and billing compatibility must be verified against current CMS and MAC guidance before billing.

Clear operating boundaries

What IHA handles—and what your FQHC controls.

IHA handles

  • Workflow configuration
  • Navigator operations where contracted
  • Billing-evidence preparation
  • Exception visibility and operational reporting

Your FQHC controls

  • Clinical supervision and standard of care
  • The EHR and clinical record
  • Coding and claim submission
  • Final legal and compliance decisions

Responsibilities are documented during implementation. IHA is designed to support elements described in OIG compliance guidance; it does not certify compliance or replace the FQHC’s counsel, compliance program, or billing authority. Actual arrangements require practice counsel and compliance review.

The working platform

From panel to packet.

Each step creates the input the next person needs. Exceptions stay visible until someone owns them.

  1. 01

    Find the right patients

    Map eligibility, program fit, QMB evidence, and conflicts from the panel.

  2. 02

    Run the monthly work

    Give each navigator a ranked list of care, outreach, and coordination actions.

  3. 03

    Supervise exceptions

    Route clinical needs, missing evidence, and quality review to the right owner.

  4. 04

    Prepare the evidence

    Hand billing a transparent packet of supported and withheld lines.

No account required. Follow a synthetic patient from panel review to payment-ready evidence.

Take the guided product tour

Community-to-care continuity

Trusted outreach should lead to sustained care.

Many FQHCs already work with churches, community organizations, and trusted navigators. IHA Care helps the receiving practice turn those connections into accountable intake, enrollment, monthly work, and follow-through under FQHC supervision.

  1. Trusted community connection

    A patient reaches care through a relationship they already trust.

  2. FQHC-owned intake and enrollment

    The practice confirms fit, consent, eligibility, and ownership.

  3. Accountable monthly care

    Approved teams work from visible priorities and escalation rules.

  4. Visible outcomes and follow-through

    Open needs stay owned through review, evidence, and next action.

The relationship opens a door. The FQHC owns the care.

Community partners do not make clinical, coding, or billing decisions. IHA Care is not a paid referral network, and partnership compensation is never based on patient referrals or claims.

What you can verify today

Proof before promises.

See the product, operating boundaries, and implementation controls before discussing production activation.

  • Working synthetic product tour
  • Eleven implementation-readiness gates
  • Practice-controlled authority model
  • Synthetic validation before activation
  • Documented compliance and escalation boundaries
  • Review-ready implementation plan

Practical implementation

Start with the practice you already have.

Configure the operation around your current team, EHR handoffs, supervision, policies, and billing partners—not a forced software conversion.

  1. 01

    Readiness

    Map the panel, staffing, EHR handoffs, supervision, and billing workflow.

  2. 02

    Configuration

    Approve roles, permissions, consent, escalation, documentation, and review rules.

  3. 03

    Validation

    Test the full workflow with synthetic records before any live patient work.

  4. 04

    Activation

    Begin with an approved cohort and expand only when practice leadership is ready.

Sequence and timing vary by panel quality, systems, staffing, approvals, and organizational readiness.

Risk and compliance

Reduce preventable risk. Never pretend to transfer it.

The practice remains responsible for the care it supervises and claims it submits. IHA Care makes workflow, ownership, evidence, and exceptions visible before billing.

Consent gates claim readiness
Patient facts support APCM tier review
QMB evidence remains visible
Configured conflicts are flagged
Care-plan history is preserved
Human and AI-assisted actions are attributable

Designed around OIG guidance. Never “OIG approved.”

IHA supports written workflows, accountable roles, monitoring, auditing, and corrective action. OIG’s general guidance is voluntary and nonbinding; it does not replace legal advice or the practice’s compliance program.

Read the OIG guidance

Two operating models

Add the platform—or add capacity with it.

Choose the same governed operating system for your existing team, or contract for IHA-supported navigator capacity under your FQHC’s supervision.

Platform for your existing team

Your staff performs the care-management work in a configured IHA Care workspace.

  • Workflow and role configuration
  • Synthetic-data training and launch support
  • Evidence preparation and operating reports

IHA-supported navigator capacity

Contract for navigator operations without transferring clinical, coding, or claims authority.

  • Navigators work from approved playbooks
  • Exceptions follow practice-controlled escalation
  • Fixed-fee structure—not collections share

Your readiness review

Leave with a practical first-step plan.

The review clarifies fit and implementation. It does not imply guaranteed enrollment, revenue, compliance, or that a fee structure alone establishes legality.

  • Panel opportunity map
  • Staffing and operating-model comparison
  • First-cohort implementation sequence
  • Safeguard and authority map

Questions practices ask

What needs to be true before you say yes?

Does IHA Care replace our EHR?

No. Your EHR remains the clinical system of record. IHA Care runs the care-management operation beside it: panel identification, enrollment, monthly work, supervision, safeguards, and billing evidence.

Is this only an APCM product?

APCM is the operating default because it is billed monthly rather than against a time threshold and fits longitudinal primary care. Every applicable monthly service and coding requirement still applies. CCM, CHI, PIN, RPM, and social-needs workflows remain available when the patient and program requirements call for them.

Who performs the care-management work?

Your existing team can use the platform, or IHA can provide trained navigators under the practice’s clinical supervision. Roles, escalation, review, and billing ownership are defined before production use.

Who makes the final billing decision?

The practice and its billing team do. IHA prepares the operational evidence and shows unsupported or conflicting lines; it does not submit claims or take a percentage of collections.

Does the platform make us OIG compliant?

No software can certify or transfer an organization’s compliance responsibility. IHA Care is designed to support compliance-program elements described in OIG guidance, including written workflows, accountable roles, monitoring, audit history, and corrective-action evidence. The practice and its counsel retain final authority.

How does implementation work?

We map the current panel, EHR and billing handoffs, staffing model, consent process, supervision, and safeguards before configuring the workspace. The public product tour shows the operating sequence; a readiness review turns it into a practical plan for your sites and teams.

See how IHA Care fits your practice.

Bring the questions your clinical, operational, compliance, and billing leaders need answered. We’ll show the working system and map the panel opportunity, operating model, first cohort, and authority safeguards.